Data Processing Addendum

Customer is Controller (or a processor instructing us). We act as Processor for Customer Content processed to provide the Service. Account/billing data may be processed as independent controller as described in the Privacy Policy.

Processing of prompts, messages, files metadata, and related identifiers as needed to provide inference, chat, API, support, and security.

For the subscription term plus deletion/return periods in the Privacy Policy or this DPA.

We process Customer personal data only on documented instructions (including the Agreement and configuration of the Service), unless required by law.

Personnel authorized to process personal data are bound by confidentiality obligations.

We implement appropriate technical and organizational measures (access control, encryption in transit, logging, least privilege). Details available on request under NDA.

Customer authorizes sub-processors necessary to operate the Service (hosting, auth/database, payments, GPU inference). We will impose data protection terms no less protective than this DPA and remain responsible for sub-processors we appoint. A current list can be requested at privacy@vibrechat.com.

Where required, transfers outside the EEA/UK use SCCs or other lawful mechanisms.

Taking into account the nature of processing, we will assist with data subject requests, DPIAs, and breach notifications as required by Articles 28, 32–36 GDPR.

We will notify Controller without undue delay after becoming aware of a personal data breach affecting Customer personal data.

Upon termination, we will delete or return Customer Content from active systems within a commercially reasonable period, except data retained as required by law or isolated backups pending expiry.

Upon reasonable written notice, we will provide information necessary to demonstrate compliance, including third-party security reports where available, subject to confidentiality.

privacy@vibrechat.com · dpo@vibrechat.com