LEGAL & COMPLIANCE
SaaS Subscription Agreement
Effective 3 September 2026 · Last updated 4 September 2026
This SaaS Subscription Agreement (“Agreement”) is between APP CONSULT DECK S.R.L. (“Provider”) and the subscribing customer (“Customer”) for Vibre hosted inference (chat + API). It supplements the Terms of Service. If there is a conflict on subscription, SLA, or data ownership, this Agreement controls for paid subscriptions.
1. Definitions
- Service — Vibre applications, APIs, and related support.
- Customer Data — Inputs, prompts, messages, files metadata, and account content Customer submits or stores via the Service.
- Outputs — model-generated content returned by the Service.
- Subscription Term — the paid billing period (monthly unless stated otherwise).
2. Access and use
2.1 License. Provider grants Customer a non-exclusive, non-transferable right to access and use the Service during the Subscription Term, subject to plan limits and the Acceptable Use Policy.
2.2 Usage limits. Pro plan includes approximately 2M tokens/month and 10 API requests/minute, hard capped, with models listed on the pricing page / plan records. Concurrent request limits may apply.
2.3 Restrictions. Customer shall not reverse engineer the Service, exceed rate limits, resell raw access without authorization, bypass billing/auth, or upload malware.
3. Subscription and billing
| Plan | Price | Includes |
|---|---|---|
| Pro | $49/month | ~2M tokens, 10 rpm API, Fast + Quality models |
Fees are billed in advance via Stripe, generally non-refundable except as in the Billing & Refunds policy or mandatory law. Price changes:30 days’ notice before the next renewal. Provider may suspend for non-payment after notice.
4. Free trial / beta access
If Provider grants beta or promotional access (including DEV_INFERENCE_GRANT periods), such access may be revoked at any time, without SLA credits, and may have reduced capacity.
5. Service Level Agreement (Beta)
5.1 Phase. During beta, the Service runs on constrained GPU capacity. Target monthly uptime: 99.0%, excluding scheduled maintenance, Customer errors, third-party cloud/GPU provider outages, and force majeure.
5.2 Maintenance. Provider aims to give at least 24 hours’ notice for planned maintenance when practicable.
5.3 Service credits (paid plans).
| Monthly uptime | Credit |
|---|---|
| Below 99.0% but ≥ 95% | 10% of monthly fee |
| 90% – < 95% | 25% of monthly fee |
| Below 90% | 50% of monthly fee |
Credits must be requested within 30 days after month end at support@vibrechat.com, apply to future invoices only, and are Customer’s sole remedy for downtime. Beta free/grant users receive no credits.
6. Customer Data
6.1 Ownership. Customer retains all rights to Customer Data. Provider acquires no ownership.
6.2 Use. Provider processes Customer Data only to provide, secure, support, and improve the Service, enforce policies, and comply with law (see Privacy Policy / DPA).
6.3 Security. TLS in transit, access controls, secrets management, and least privilege. Encryption at rest depends on underlying providers (e.g. Supabase/Stripe).
6.4 Export. Customer may export chat history from the client where stored locally and may request account/billing export via support@vibrechat.com. After termination, Provider will make available account-associated Customer Data for 30 days upon request.
6.5 Deletion. After the export window, Provider will delete Customer Data from active systems within 30 days, except backups pending expiry or legal retention.
7. Intellectual property
The Service, models fine-tunes owned by Provider, branding, and documentation remain Provider’s or its licensors’. Feedback may be used without obligation. Outputs: as between Provider and Customer, Customer may use Outputs subject to law, AUP, and third-party model licenses.
8. Confidentiality
Each party protects the other’s confidential information with reasonable care, at least equal to care for its own similar information.
9. Warranties and disclaimers
Provider warrants the Service will materially conform to documentation during the Subscription Term when used as permitted. EXCEPT AS STATED, THE SERVICE AND OUTPUTS ARE PROVIDED “AS IS.” SEE AI DISCLAIMER.
10. Limitation of liability
PROVIDER’S TOTAL LIABILITY SHALL NOT EXCEED FEES PAID BY CUSTOMER IN THE THREE (3) MONTHS PRECEDING THE CLAIM. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
11. Term and termination
Subscriptions renew automatically until canceled (anytime before renewal). Either party may terminate for material breach uncured within 15 days of notice. Upon termination, access ends at period end unless suspended earlier for AUP/security. Data export rights in §6.4 apply.
Self-serve cancellation: Dashboard → Cancel subscription (in-product flow) or Stripe customer portal — no phone call required.
12. Governing law
Laws of laws of Romania (and applicable European Union law). Disputes: competent courts of Bucharest, Romania, except where mandatory consumer protections apply.
13. Contact
APP CONSULT DECK S.R.L. · Bucharest, Romania · legal@vibrechat.com